Contracts and Billing

This is the more “bureaucratic” side — here you’ll find information about contracts and everything related to billing and payments.

• I didn’t receive my payment slip (boleto). What should I do?
• How does the notice period work?
• How can I access my contract?
• After the partnership ends, how long do I have to request changes and download files from the platform?
• Is there a cost to end the contract?
• What happens to unused credits when the contract ends?
• How does contract renewal work?
• Can I change my plan during the cycle?
• Is it necessary to issue a PO (Purchase Order) to continue the contract?
• How does plan payment work?
• Can I request invoices?
• Are there discounts for upfront payments?
• What happens in case of late payment?
• How can I track my invoices and payments?
• Can plan prices be adjusted?
• What’s included in the plan price?