Who will be my main contact at Faster?

You will receive assistance from our specialized team, consisting of a Customer Success Manager (CSM) and a dedicated support team, responsible for handling your requests and providing support whenever you need it. The support structure varies according to the type of customer and plan: Lite and Agency: You will receive support from a Creative Account Support (CAS) representative, who will provide day-to-day assistance with questions about tasks and credits, and a Creative Quality Specialist (CQS), who will focus on deliveries, ensuring that your requests are handled efficiently. Pro, Premium, Enterprise, and Project: You have specialized customer service focused on Creative Excellence, consisting of a Creative Account Manager (CAM) who is the guardian of your brand here and ensures quality in deliveries, as well as strategic support for your company, Creative Account Support (CAS) who will provide day-to-day support with questions about tasks and credits, Art Director (AD), a senior person focused on ensuring consistency and coherence in all account deliveries, as well as Creative Quality Specialists (CQS) focused on Copywriting and Motion deliveries. All plans have support from our team available during business hours through communication channels to help with requests, adjustments, questions, and bugs. Everything is designed to give you a smooth, agile experience that is aligned with your needs.