Who will be my main point of contact at Faster?

You’ll be supported by our specialized team, which includes a Customer Success Manager (CSM) and a dedicated support representative, both responsible for handling your requests and offering help whenever needed.

The support structure varies depending on your customer type and plan:

• Pro and Premium: have a dedicated Customer Success Manager (CSM) and dedicated support.

• Lite: support is your main point of contact, ensuring your requests are handled efficiently.

• Project Clients: receive personalized service, with full support for all deliverables — including deadline management and revisions, led by the CSM and Creative Support team.

• Spot Clients: are assisted by our Customer Support team throughout the duration of the plan, focusing on processes, timelines, and quality, with close and proactive follow-up.

In addition, all plans have access to our support team for help with task submissions, revisions, questions, and bug reports.
Support is available during business hours via WhatsApp and email.

Everything is designed to offer you a smooth, efficient, and well-aligned experience tailored to your needs.